For a project at our client's site (home office possible within Switzerland), an international bank based in Zurich, we are looking for a motivated 

Junior Business Service Manager / PMO (w/m/d) 8828

For this assignment, we are looking for a junior profile, ideally with first work experience within the banking area to support the Business Service Manager.

Your Qualifications:
  • First working experience within the financial sector
  • Some understanding of business and/or IT service management
  • Prior experience in the field of client onboarding would be a plus
  • IT affinity 
  • Customer-focused and service-oriented personality with a proactive "doer" mentality
  • Excelling as a team player, and interacting effortlessly with others
  • Great communication skills in German and English
Your Responsibilities:
  • Support the Business Service Manager in driving service improvements for productivity gains, closely collaborating with business units and enabling functions like Risk, Legal, and Compliance
  • Be part of the handling of incidents and support changes for business services and applications
  • Give business support to operational functions
  • Aiding the Management team in budgeting, including forecasting, resource management, demand planning, etc.
  • Contributing to bank-wide projects
  • Handle incidents as L1 for business issues and be the contact person for operational teams for applications in teams responsible for incidents observed
  • Ensure business support in all aspects of the operational and enabling functions to ensure no productivity, customer, partner, or financial impact
  • Support the management team in administrative activities under their supervision
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CV, Arbeitszeugnisse, Aufenthaltsbewilligung usw. (Erlaubte Dateitypen: PDF, Word, Text- und Bilddateien / Max. Dateigrösse: 25.0 MB / Max.Anzahl Dateien: 5)